Frequently Asked Questions

How do you print the giclee prints? 
We print your picture on the latest in high resolution large format printers. A recent breakthrough in technology has allowed us to bring you long lasting, vibrant, photo quality images that are fade resistant for over 75 years. We use archival inks that are pigment based rather than dye based.

Ordering online or by phone

To place your order online choose your canvas print size and click on the green 'buy' button and follow the step by step instructions in our checkout or call us on 01233 333 258, between 9am-5pm - Monday-Friday and our helpful staff will walk you through the process.

Free image proofing service
Feel free to upload your photos or images for expert advice and image proofing. After uploading your photos you will be given a receipt and image proofing number by email. A team member will reply within 4 hours showing images of your photos on canvas for approval. Afterwards you're welcome to purchase your canvas print online or by phone and use our image proofing reference to confirm your order.

Photo editing
Our designers evaluate your image then balance and enhance the color, then adjust the sharpness and contrast levels accordingly. 
We repair minor imperfections and optimize for canvas prints.

Photo Retouching

If your favorite photo is less than perfect, ask us to retouch it for you. Just select the retouching level then, in the comments, tell us what you’d like retouched. If you’re not sure which level to choose use your best judgment, then in the comments, ask us to give you a call to review before we get started. 

Free Services – There are some things that we do for every image that we think needs enhancing at no charge to you. These include:
- Remove red eye - free
- Sharpen, Brighten and enhance contrast - free
- Correct color balance - free

- Remove moles, scars and facial blemishes - free
- Add text to a photo - £5
- Whiten teeth - £5
- Small scratches and imperfections - free
- Isolated color (make the shirt red) - £5
- Removal of secondary objects (wires, poles, etc) - £5
- Wrinkle removal - free
- Blur Background - £5
- Add or Remove people from group shots - £5-£10
- Restore torn, stained or faded photographs - £5-£10
- Other difficult requests - please call 01233 333 258


B&W and Sepia images
Select this option if you would like your color photo converted to black and white or sepia. Our artists know just what to do to make the canvas print look sharp and rich, as if it was originally photographed that way. 

Our black and white canvases are really beautiful. We use a combination of three black inks for a full tonal range. There is never a color cast with our black and white canvases. Please supply your black and white image as grayscale or we will convert our end. 

Multi-panel Canvases
This option allows you to take one photo and "Split it" into multiple canvas prints. These multiple panels when viewed together reproduce the entire scene. Available in 3-panels or 4-panels. Upload your image for free image proofing. 


Mounting your canvas prints?

Printed Gallery Wrap 
The canvas print is wrapped around a 1½” thick wooden stretcher frame. The print continues around the edges of the canvas sides for clean modern look, finished and ready-to-hang. 

Coloured Edge Wrap
Your canvas print will be mounted on the face of the canvas and the edges will be produced in Black or White Edges. Alternatively, we can colour pick a suitable tone from your image to use for a more accomplished finish on your wall. Come ready-to-hang and really beautiful and an excellent value for money.

 



Photos/Images. What do I need to know?


Best file format, resolution and image size
Short answer: 300 dpi jpeg
Long answer: The resolution from most digital cameras works perfectly for our canvas product. If your camera is 5 mega pixel or higher and you've taken the photo at the highest setting you won't have a problem. If you're not sure about any of that, you can check with us by uploading your image for proofing or the file size by right clicking on your image, then, click on properties, where the size will be displayed. Images that are 1meg or higher are great. Images under 1 meg but higher than 500kb are almost always workable, so go ahead and upload those for proofing. Files under 400kb may work if the canvas if not too large and the image is clear, feel free to upload those as well with a note in the comments to contact you if there is an issue with resolution. JPEG or TIF files are both OK. We'll always call you if there is an issue. 


Working with traditional prints
Many of our canvases are created from traditional photographic prints (snapshots) and they turn out wonderfully. You can scan your traditional print and upload it for proofing or we can scan it for you. In that case’ please post your “traditional photo” and we’ll send you proofs by email and return your photos too. 

A question that frequently arises is “Will I get it back? “ Absolutely. We are obsessive about taking care of our customer’s property. 

post your original photos to:
Get Canvas Limited, Churchill House, 15A Osboune Road, Ashford, Kent TN24 0ED and include your details



Scanning tips
You can use a flat bed scanner to scan your image at 600 dpi resolution. Save the file in RGB mode using JPEG format with the highest quality setting and lowest compression. If you have an old photo and don't have a scanner, you can post your photos to us for proofing, which will then be emailed to you for approval and photos returned.

 


Image Preparation
We will artistically crop your image so it works with the proportions of the canvas size you’ve selected. Sometimes the image you send us just won’t work in the finished size you selected. If that’s the case we will call you with an alternative solution or email image proofs. If you prefer, we can crop and reproduce only a portion of your photo. Please give us an accurate description of the intended cropping in the comments section of the order form.



Color Management 
All of our equipment is calibrated to Adobe RGB color space. 


Cropping
We will artistically crop your image so it works with the proportions of the canvas size you’ve selected. Sometimes the image you send us just won’t work in the finished size you selected. If that’s the case we’ll call you with an alternative solution. If you prefer, we can crop and reproduce only a portion of your photo. Please give us an accurate description of the intended cropping in the comments section of the order form. 

Professional Photography and copyrighted images
The Copyright Act protects photographers by giving the author of a photograph the exclusive right to reproduce the photograph. This includes the right to control the making of copies. If your photograph was taken by a professional photographer you may need to obtain a release. Both on our online order form and on our prepaid mailer, you'll be asked to agree to the following statement: "I certify that I own the copyright for this photo(s) or, I am authorized by the owner to make and use a photos to canvas reproduction." 

Larger and custom sizes
We can do any size canvas from 12 x 12 to 50 x 72. If ordering a custom size, please select the upload your image for proofing and then in the comments tell us the custom size you’d like. 



Placed my order what next?


Order review and production
We review every order before processing. If we think something is amiss, our helpful customer service team will call you to discuss your order. 

When it will be dispatched
We usually send your canvas prints within 2-4 business days from receipt of your order and payment. Note: If you need your canvas prints for a special event please call us on 01233 333 258 or email us at info@getcanvas.co.uk. We'll bend over backwards to get it where you need it, when you need it. 

Shipping
All items are carefully wrapped in protective foam and packaged to prevent damage during transit then shipped via DHL on a next day delivery service within the uk. Delivery is currently free within the UK and every customer will be notified with tracking details once dispatched.

Ship to someone else
We prompt you for the shipping and billing address. We will not contact the recipient in any way, shape or form so if it is a surprise, your secret is safe with us. 

International shipments
Please contact us directly and we will let you know the shipping costs based on your country: info@getcanvas.co.uk



Fast UK delivery
Any canvas purchase is guaranteed to be delivered in 2 to 5 business days. 


Policies
100% money back guarantee (less P&P)
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (7) days from date of shipment. 

Return procedures
To return an item, please return to:

Get Canvas Limited
Churchill House
15A Osboune Road
Ashford, Kent
TN24 0ED

Privacy policy
Your privacy is very important to GetCanvas Limited, and we are committed to respecting your privacy on this site. In order to provide our services, we will require information (including address and credit/debit card information) regarding our users. We will maintain the confidentiality of information provided in accordance with our Privacy Policy. We may change this policy from time to time, and if we do we will provide notice on this Web site regarding any changes to this policy. 

Security
Get Canvas Limited utilises a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through a SSL protocol that encrypts the information via Romancart.